Dear Dr. R.V. Shrink:
We travel most of the year in a motorhome. We have used an Alltel air card stick, hooked to a wireless router, as our Internet connection. Alltel was taken over by Verizon but we were grandfathered into our unlimited data plan for $59.95. We recently received a letter stamped "Action Required" offering us free new equipment, fees waived, and a new data plan for ten dollars less. Now, I was born at night, but it wasn't last night. They were trying to get me to bite on saving $9.95 to give up unlimited data for 5g. I called and debated my options. Almost immediately they offered me the new 4G equipment and 20g per month. This I gladly accepted. My wife thinks I should have refused and kept the unlimited plan. I explained to her that they are doing away with the Alltel network and that we would need to do something in the next few months. They already throttle our speed because we use an average of 12g per month, and the new "Hot Spot" equipment is much newer and faster. She is still mad that I didn't discuss the options with her first. Can you help me convince her I did the right thing.
--Disconnected in Schenectady
I think you need to spend a little while in "time out." You've heard the old saying, "Put yourself in the other man's moccasins." Think how you would feel if your wife changed the plan without consulting with you. Not to throw too many sayings at you, but "Two heads are better than one." I think your on board communications system is a must discuss issue. I do applaud you for not rolling over and taking the first pitch. It was obviously low and outside. When you deal with service providers in this day and age you are "prey." Act accordingly. Verizon says they have 70 million subscribers. I find discrepancies on my bill almost every month. Sometimes for as little as fifty cents, and sometimes for as much as a couple bucks. I call and they immediately reverse the erroneous charges with no argument. I can guarantee you they make multi-millions of dollars every month from the subscribers who don't check their bills or do not want to waste valuable time to save a couple bucks. So think about that while you are getting the hot tongue and cold shoulder. Maybe you two can sit down every month and go over your bill. Decide together what contracts to engage in and create better communications all the way around the RV.
--Keep Smilin', Dr. R.V. Shrink