Wednesday, April 27, 2016
Soon to be new RV owner
Dear Dr. R.V. Shrink:
We are close to making a buying decision on a new motorhome. We have studied them to death. It's a very expensive step, and I want to make sure we do it right the first time.
I have read your comments about making sure the thing fits our needs, and that we both agree on the floor plan and options. Before we make the jump, can you give us anymore input?
We are extremely nervous. Any help would be greatly appreciated.
--Anxious buyer in Boston
Besides the usual concerns about finding the right unit for the way you want to travel I suggest spending some time studying the manufacturer and the dealer.
These will be people you will be entering into a relationship with. There are things you want to discover ahead of time such as how you will be treated after the sale, quality reputation, service record, organization, and parts availability.
By talking to as many other RV owners as possible you learn quickly if the dealer follows through on new owner concerns, if the factory stands behind their product and how timely they are in correcting issues you might have.
Most new units are going to have some issues, so you want to be sure whoever you end up working with is going to have your best interest in mind.
Having service work done at the factory, parts availability and customer service will become very important in the future.
You might want to call your potential manufacturer's service contact before making a buying decision and see how you are treated with a few questions.
I think once you have done your homework and feel comfortable about craftsmanship and business reputation, pulling the trigger will be much easier and less stressful.
--Keep Smilin', Dr. R.V. Shrink