Dear Dr. R.V. Shrink:
I think I need a drink, but I am going to start with you. I just left a Camping World store in Texas. I think there is an old Country Western song called, “Happiness is Camping World in the Rear view Mirror.” I will be singing that for some time to come. Six months ago I had a Camping World store put a Fantastic Fan in my trailer. I also bought hitch bars from them. The fan motor (still under warranty) died and one day slowing to a toll booth all of a sudden my hitch bar dropped. Camping World told me they couldn’t honor another store's warranty. I finally made them call that store and they agreed to pay for a new motor for the fan. Not a new fan, just a motor. They refused to stand behind the hitch bar problem, accusing me of backing up improperly. In fact, a defective bolt had cracked and broke in two places. I was treated as if I were a pain, and they showed not a hint of customer service. Is this what RVer’s should expect from a company that pretends to be one of the big players in the industry? Are they setting an industry standard of sub par service? Have I set my sights too high in expecting decent service at a decent price? What is the use of a warranty if no one stands behind it?
--Flaming the Fan in the Lone Star State
RV service is much like the Old Wild West. You never know when or where you might get rustled. Every service event should be a lesson added to your list of experiences. You have to let a bad experience go, but don’t ever forget it completely. I am always suggesting that people use the now convenient RV Service Review sites. Just google them. There are several. Find reviews for most any service center you are near. Read them all. It’s like buying product on Amazon. Read all the reviews and take a consensus. Some people will complain if they are hung with a new rope. You can also use these review sites to vent about your vent fan. Let others know how you were treated at the service centers you have used. You can’t put a lot of stock in the name Camping World. They have now franchised their brand and most stores are RV dealer franchises. You are going to get service consistent with what a particular dealer's management style is. You cannot expect service consistent with one company's policy unless you actually deal with a Camping World company store. There are plenty of great service people and companies out there, you just have to be careful, do your homework, if you have the option, and make the best decision with the info you have. Never, and I mean never, let them see you sweat.
--Keep Smilin’, Dr. R.V. Shrink